Privacy Policy and SMS Terms

DAVID’S CUSTOM ROOFING AND PAINTING, INC.
PRIVACY POLICY AND TEXT MESSAGING TERMS

Effective Date: August 11, 2026

1. WHO WE ARE

David’s Custom Roofing and Painting, Inc.
96-1217 Waihona Street
Pearl City, Hawaii 96782

Phone: (808) 833-1633
Email: dcr@dcrhawaii.com
Website: https://davidsroofinghi.com/

This Privacy Policy and Text Messaging Terms page explains how David’s Custom Roofing and Painting, Inc. (“David’s Custom Roofing,” “we,” “us,” or “our”) collects, uses, protects, and shares personal information. It also governs our text-messaging program.

2. INFORMATION WE COLLECT

We may collect information you provide directly to us, including:

Name
Mailing address
Property or service address
Mobile or other telephone number
Email address
Appointment and scheduling information
Estimate, proposal, project, warranty, service, account, or billing information
Photos, documents, and other information related to requested roofing or painting services
Communications you send to us by telephone, email, website form, or text message

We may also collect basic technical information when you visit our website, such as your IP address, browser type, device information, and pages viewed.

3. HOW WE USE YOUR INFORMATION

We use personal information to:

Respond to questions and service requests
Prepare requested estimates and proposals
Schedule and coordinate appointments
Provide crew-arrival and project-status updates
Perform roofing, painting, warranty, and related services
Communicate about requested estimates, proposals, projects, accounts, or billing matters
Maintain customer-service and business records
Improve our website and services
Comply with legal and regulatory requirements

4. TEXT MESSAGING (SMS/MMS) TERMS AND CONSENT

Program Description

David’s Custom Roofing and Painting, Inc. (“David’s Custom Roofing”) sends low-volume, recurring customer-care and service-related SMS/MMS messages only to consumers who provide consent through the optional checkbox on our estimate form.

Messages may include:

Responses to customer questions
Appointment and scheduling confirmations
Crew-arrival notifications
Project and job-status updates
Updates concerning estimates or proposals requested by the customer
Warranty and service information
Account or billing reminders

This text-messaging program is not used for marketing, advertising, promotional offers, affiliate marketing, or bulk automated messaging.

How Consumers Opt In

Recurring SMS/MMS opt-in is available only through the David’s Custom Roofing estimate form at https://davidsroofinghi.com/estimate/.

The consumer enters a Best Phone Number and may check a separate optional SMS consent checkbox. The checkbox is unchecked by default and is not required to submit the estimate form, request services, or purchase goods or services.

The optional checkbox states:

“I agree to receive recurring SMS/MMS messages from David’s Custom Roofing and Painting, Inc. regarding appointments, estimates or proposals I requested, project and crew updates, warranty or service questions, and account or billing matters. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase.”

A link to this Privacy Policy and SMS Terms appears next to the checkbox. Only consumers who affirmatively check the optional checkbox are enrolled in recurring messaging. We retain consent evidence, including the mobile number, submission date and time, form source, and version of the disclosure shown.

Direct Customer-Service Replies

If a consumer sends the first text message to David’s Custom Roofing to ask a question or request customer service, we may send direct replies relevant to that request. A consumer-initiated text is not enrollment in the recurring messaging program. Recurring messages require the separate optional website checkbox described above.

Consent Is Not a Condition of Purchase

Consent to receive recurring text messages is not a condition of purchasing goods or services from David’s Custom Roofing. Consumers may decline the optional SMS checkbox and still submit the estimate form and receive services.

Opt-In Confirmation

After a consumer selects the optional checkbox, we may send this confirmation:

“David’s Custom Roofing: You are subscribed to recurring customer-care and project-update messages. Message frequency varies. Msg and data rates may apply. Reply STOP to opt out or HELP for help.”

Message Frequency

Message frequency varies based on appointments, projects, service activity, and customer requests.

Message and Data Rates

Message and data rates may apply according to the consumer’s mobile carrier and service plan.

How to Opt Out

Reply STOP to any message to cancel recurring text messages. After receiving an opt-out request, we will send one confirmation message:

“David’s Custom Roofing: You have been unsubscribed and will no longer receive messages. To subscribe again, submit the website estimate form and select the optional SMS checkbox.”

No further recurring messages will be sent unless the consumer opts in again through the optional website checkbox.

How to Get Help

Reply HELP for assistance. Consumers may also email dcr@dcrhawaii.com.

Our HELP response may state:

“David’s Custom Roofing: For help with your roofing or painting service, reply here or email dcr@dcrhawaii.com. Reply STOP to opt out.”

Carrier Liability

Mobile carriers are not liable for delayed or undelivered messages.

Mobile Information Is Not Shared

We do not sell, rent, release, or share mobile phone numbers, SMS opt-in information, text-messaging originator data, or messaging consent with third parties or affiliates for marketing or promotional purposes.

Mobile opt-in information and text-messaging consent are excluded from all other data-sharing categories described in this policy.

5. HOW WE SHARE OTHER INFORMATION

We do not sell personal information.

We may share non-mobile project or service information when reasonably necessary to:

Perform services requested by the customer
Work with crews, suppliers, subcontractors, and service providers assigned to a customer’s project
Operate and support our business
Process customer-authorized transactions
Comply with legal obligations
Protect the rights, safety, or property of David’s Custom Roofing, our customers, or others

Mobile phone numbers, SMS opt-in information, and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes.

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary to provide requested services, maintain business and consent records, resolve disputes, and comply with legal or regulatory obligations.

Information may then be deleted, de-identified, or securely retained as required by law.

7. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no Internet, email, telephone, or text-messaging system can be guaranteed to be completely secure.

8. YOUR CHOICES

You may ask us to correct or delete your personal information, subject to applicable legal and record-retention requirements.

You may also ask us to stop contacting you by:

Replying STOP to a text message
Calling (808) 833-1633
Emailing dcr@dcrhawaii.com

9. CHILDREN’S PRIVACY

Our website, services, and text-messaging program are not directed to children under 13. We do not knowingly collect personal information from children under 13.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy and Text Messaging Terms periodically.

Changes will be posted on this page with an updated Effective Date. Changes take effect when the updated policy is published unless otherwise stated.

11. CONTACT US

Questions about this Privacy Policy, our services, or our text-messaging program may be directed to:

David’s Custom Roofing and Painting, Inc.
96-1217 Waihona Street
Pearl City, Hawaii 96782

Phone: (808) 833-1633
Email: dcr@dcrhawaii.com
Website: https://davidsroofinghi.com/